We're experiencing an outage at our main site. Internet connectivity has been intermittent since 08:50. Can you take a look?
Built for operations teams
Support ops.
Under control.
Tickets, incidents, assets and SLAs. One clear workspace for the team keeping things running.
Free plan available · AI triage included
CapraDeskDemo workspace · Sample dataSupport queue
| ID | Title | Priority | Status |
|---|---|---|---|
| CD-1042 | High | In progress | |
| CD-1041 | Medium | Open | |
| CD-1040 | Low | Pending |
CD-1042
SLA due in 38mSite connectivity interrupted
ConversationDetailsAssets (1)Time logs (2)Activity
Investigating now. Checking the edge router and upstream connection.
Found a misconfiguration on the WAN interface. Applying a fix now.
Keep your team in the loop.
AI triage included
Automatically sort and prioritise incoming requests.
Live SLA timers
Keep track of approaching deadlines.
Customer context
See the full picture in one place.
Multiple workspaces
Separate environments for different organisations.
One desk. The whole operation.
Keep requests, priorities and customer context together.
Ticketing
Manage incoming requests from email, your website and the API.
Incidents
Surface urgent work and keep the team aligned.
Time tracking
Log work and review timesheets.
Customers & assets
Retain customer and equipment context for faster, more informed support.
SLA tracking
Watch approaching deadlines and keep commitments on track.
Multi-org workspaces
Switch between separate organisation workspaces with their own data, users and settings.
From incoming request
to a clear next step.
- 01
Bring requests together
Email, website widget and API.
- 02
Review and prioritise
AI triage and clear ownership.
- 03
Keep work moving
Visible status, time logs and SLA clocks.
Example workflow
Sample dataExample client Today at 09:14
We're experiencing an outage at our main site. Internet connectivity has been intermittent since 08:50. Can you take a look?
Jamie Dalton Today at 09:28
Investigating now. Checking the edge router and upstream connection.
Jamie Dalton Today at 09:41
Identified a misconfiguration on the WAN interface. Applied a fix and connectivity is now restored.
Ticket resolved Today at 09:42
Connectivity restored. Monitoring for 30 minutes.
- Status
- Resolved
- Priority
- High
- Assignee
- Jamie Dalton
- Customer
- Example client
- Asset
- Edge router
- Total time logged
- 0h 45m
Straightforward plans. Clear limits.
Flat plan pricing. AI triage included. No per-resolution AI fees.
Starter
€0forever
- 1 agent
- 50 tickets/month
- AI triage included
- Email-to-ticket & widget
- 3 customers
Team
€29/ mo
- Up to 5 agents
- Everything in Starter
- 500 tickets/month
- SLA tracking
- Incident management
- 3 phone numbers · 200 voice min/mo
Pro
€79/ mo
- Unlimited agents
- Everything in Team
- Unlimited tickets & customers
- Customer ticket portal
- Switch between your workspaces
- 1,000 voice min/mo
Enterprise
Custom
- Unlimited agents
- Everything in Pro
- White-label deploy
- SSO / SAML on request
- Custom usage limits per org
- Dedicated account manager